​At Lapaine, your privacy is of paramount importance. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, make a purchase, or engage with our services, as well as how we comply with UK and international privacy laws, including the General Data Protection Regulation (GDPR), UK Data Protection Act 2018, and other relevant data protection laws.

 

By using our website or purchasing from Lapaine, you agree to the collection and use of your personal information as described in this policy. Please read it carefully to understand how your personal data is processed.

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Information We Collect

 

We collect various types of personal information in different ways, including when you visit our website, register for an account, place an order, or contact customer service.

 

a) Personal Information You Provide:

- Account Information:When you create an account with us, we collect your name, email address, phone number, password, and other details you may provide.

- Order Information:When you make a purchase, we collect your billing and shipping address, payment details (credit/debit card numbers), and other information necessary for fulfilling your order.

- Customer Service Communications: If you contact us for customer service or support, we may collect details such as your name, email address, the content of your communication, and any feedback you provide.

  

b) Automatically Collected Information:

- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your use of our website and personalize your experience.

- Device Information: We may collect technical information such as your IP address, browser type, device type, operating system, and time zone.

 

c) Information from Third Parties:

We may also collect personal information from third-party services like social media accounts (e.g., Facebook or Instagram) or advertising networks for marketing purposes.

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How We Use Your Information

 

We process your personal data for the following purposes:

 

- Order Fulfillment: To process and deliver your purchases, including shipping, handling returns and exchanges, and providing customer service.

- Customer Support: To respond to your inquiries, provide assistance, and resolve any issues you may have with our products or services.

- Marketing & Communications: With your consent, we may send promotional emails, newsletters, and updates about our products, offers, and news. You can opt-out of these communications at any time.

- Improving Our Services: To enhance your experience on our website, offer personalized recommendations, and perform analytics.

- Legal and Compliance: To comply with legal obligations such as fraud prevention, tax reporting, or other regulatory requirements.

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Legal Basis for Processing Personal Data (GDPR Compliance)

 

Under GDPR, we rely on one or more of the following legal bases to process your personal data:

 

- Contractual Necessity: To process your order and provide customer service.

- Consent: For marketing communications and some cookies.

- Legitimate Interests: To improve our services, protect our website, and provide personalized content.

- Legal Obligation: To comply with legal duties, such as tax laws, fraud prevention, and regulatory obligations.

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International Data Transfers

 

We may transfer your personal data to countries outside of the UK or European Economic Area (EEA), including the United States. By using our services, you consent to these international transfers.

 

When transferring data internationally, we ensure appropriate safeguards are in place to protect your data, such as:

- Standard Contractual Clauses (SCCs) to ensure that third-party processors outside the UK or EEA meet EU and UK data protection standards.

- Privacy Shield Framework (where applicable) for transfers to the United States.

 

For users based in the EU or EEA, your data will be processed in accordance with the GDPR.

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Your Data Protection Rights

 

As a user, you have the following rights under UK Data Protection Laws and GDPR:

 

- Right to Access: You have the right to request a copy of the personal data we hold about you.

- Right to Rectification: You can request corrections to any inaccurate or incomplete personal data we hold.

- Right to Erasure: You can request the deletion of your personal data, subject to legal exemptions.

- Right to Restrict Processing: You can request a temporary halt in processing of your personal data.

- Right to Object: You can object to the processing of your data for certain purposes, including marketing and profiling.

- Right to Data Portability: You have the right to request your personal data in a machine-readable format, and transfer it to another service provider.

  

To exercise these rights, please contact us at [insert email]. We will respond to your request within 30 days or notify you of any delays.

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Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to improve the functionality and performance of our website, as well as to deliver personalized content and ads.

 

Types of Cookies We Use:

- Essential Cookies: Necessary for the functioning of our website, such as enabling shopping cart functionality and secure payments.

- Performance Cookies: Used to analyze the performance of our website and improve its user experience.

- Functionality Cookies: Allow us to remember your preferences, such as language settings.

- Targeting Cookies: Help deliver personalized ads based on your browsing habits.

 

You can manage or disable cookies via your browser settings. However, disabling certain cookies may limit your ability to use certain features of our site.

 

For more details, please refer to our Cookie Policy.​​

 

Sharing Your Information

 

We will never sell, rent, or trade your personal data. However, we may share your personal data in the following circumstances:

 

- Service Providers: We share your data with third-party vendors who provide services such as payment processing, shipping, and email communication. These third parties only use your data for the purposes we’ve outlined in this policy.

- Legal Obligations: We may disclose your personal information to comply with legal obligations, such as responding to court orders or preventing fraud.

- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.

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Data Retention

 

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. If we no longer need your data, we will securely delete or anonymize it.​

 

Data Security

 

We employ a variety of technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

- Encryption for sensitive information (e.g., payment details).

- Access Controls to ensure only authorized personnel have access to your data.

- Firewalls and Secure Servers to protect against unauthorized access.

 

While we take appropriate security measures, please understand that no system is entirely secure, and we cannot guarantee the security of your data.

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Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

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Contact Us

 

If you have any questions or concerns about this Privacy Policy or how we process your personal data, please contact us:

 

Lapaine Customer Support  

Email: Lapaine357@gmail.com

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​By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described.

 

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